Support

Our Technical Assistance Center (TAC) is available Monday through Friday from 8:00 AM to 5:00 PM US Eastern Time.

In the US and UK, Please contact us at (866) 814-3513 Outside of US and UK - please call our office in the US at (540) 443-3398.

Ongoing Support

Support and updates are provided via an annual maintenance agreement. This provides access to support and latest upgrades. If you opt not to purchase a maintenance agreement, support can be purchased from our TAC personnel on a per incident basis charged to your Visa, MaterCard, American Express or Discover card at the then prevailing per incident rates.

Client Access FAQ

To view the Client Access FAQ, click here.

Troubleshooting Guide

To view the troubleshooting guide, click here.

Technical FAQs

Does Novell GroupWise replace the message store for Unity?
Can I easily uninstall GW-Unify?.
Why would I want to leave the event sinks?
What happens if I forget to remove the event sinks?
Can I add new users while the application is running?
What is the message flow from Unity to GroupWise?
What technologies does GW-Unify use?
What happens to my messages if GroupWise services are temporarily not available?

Does Novell GroupWise replace the message store for Unity?
No, the configuration of Unity is unchanged, voicemail messages are still stored in the Unity message store. GW-Unify copies voicemail messages to GroupWise and synchronizes their status between the Unity message store and GroupWise.

Can I easily uninstall GW-Unify?.
Yes. There are two ways to uninstall. You can uninstall just the services (leaving the event sinks) or you can uninstall the entire program.

Why would I want to leave the event sinks?
If you were uninstalling for troubleshooting purposes but wanted messages to be delivered to GroupWise after troubleshooting, you can leave the event sinks in place.

What happens if I forget to remove the event sinks?
If the event sinks are left on, voice mail messages and events will accumulate on the hard drive. Available disk space will be reduced until the services are restarted.

Can I add new users while the application is running?
Yes. You can add new users while the application is running, but the services must be re-started to begin delivery for the new users.

What is the message flow from Unity to GroupWise?
When a voice mail is created, it is turned into an e-mail message and sent to the corresponding GroupWise email account. When that message is accessed or deleted from the GroupWise account, the voicemail message in Unity is then updated with the status change.

What technologies does GW-Unify use?
It utilizes GroupWise and Microsoft.Net technologies.

What happens to my messages if GroupWise services are temporarily not available?
If GroupWise goes offline, (either for pre-planned maintenance or because of system issues unrelated to GW-Unify) phone messages will still be accessible from the Telephone User Interface. (Desktop phone or SoftPhone) Once the GroupWise server is back on line, messages that came in during the time that the GroupWise service was offline will then also flow through into email in boxes.